Service and Support

Support your system deserves from automation specialists

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Automation for a Lifetime

We collaborate with you to keep your automation working now and in the future so you experience automation success every day. Biosero provides scalable service agreements and individual support services to fit your needs, your budget, and your desired automation utilization.

Lab technician

Put it in our trusted hands and Biosero will bring your automation vision to life. Our team of field service and support engineers across the globe can help you install, service and maintain your end-to-end laboratory instruments, robotics and software.

Whether you are installing Green Button Go® software and instrument drivers or looking for technical problem-solving, our automations specialists use a consultative approach that mitigates risks and alleviates any fear of automation.

Adapt your workcells any time your needs change. Biosero also offers support for system relocations, upgrades, workcell redesign and conversion services.

Software Service Agreements

Full coverage agreement-level support for Green Button Go software products

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Integrated Systems Service Agreements

Agreements for multi-vendor automation, platforms, robots and instrumentation

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Individual and Custom Support Services

Automation Engineers are available for onsite or remote service and support

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Frequently Asked Questions

Answers and insights about service and support

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Contact Biosero Support

Open a support ticket in the Tools section of your installed Green Button Go software
In North America call (833) 424-2255

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