Automation confidence backed by GoCare
GoCare support subscription
Automation confidence backed by GoCare
GoCare is Biosero’s dedicated software support program for Green Button Go users. From real-time troubleshooting to continuous software upgrades and training resources, GoCare is here to help you move science forward, faster.
- Built for labs that can’t afford downtime
- Automation empowers speed. GoCare protects your momentum
Why labs choose GoCare
Control licenses, users, and support subscriptions directly through the Biosero Portal
Expert troubleshooting, on demand
Submit a support request through the Biosero Portal and get help from automation experts.
Stay current with software upgrades
Access patches, enhancements, and driver updates to keep your system secure and optimized—no matter when you installed it.
Train at your own pace
Take advantage of on-demand courses and certifications to get new users up to speed or deepen your team’s automation skills.
Adapt your drivers with ease
Need to switch devices? GoCare Plus includes unlimited driver swaps through the Biosero Driver Marketplace.
What's included
GoCare Basic
- Software updates & patches
- Virtual troubleshooting
- Self-serve training
- Support through Biosero Portal
GoCare Plus
- Software updates & patches
- Virtual troubleshooting
- Self-serve training
- Support through Biosero Portal
- Driver swaps
Keeping your automation in motion
Both GoCare tiers provide essential software support services. GoCare Plus adds more flexibility for labs that need driver adaptability or additional configuration changes over time.
Who is GoCare for?
Who is GoCare for?
GoCare is available to all Green Button Go users. If your lab uses Green Button Go Scheduler or Orchestrator, GoCare ensures your software keeps pace with your scientific goals.
Getting started is simple
Getting started is simple
When you purchase Green Button Go software, your lab is enrolled in GoCare automatically at no cost for the first year. After that, GoCare renews annually to ensure continued access to upgrades, troubleshooting, and support resources.
Manage everything from the Biosero Portal
Manage everything from the Biosero Portal
With Biosero Portal you can:
- Track licenses and renewals
- Submit support tickets
- Access software updates and downloads
- Invite new users and manage team access
- Launch training resources
GoCare Plus includes everything in GoCare Basic, and adds unlimited driver swaps—ideal for teams that expect their automation configurations to evolve. If your lab uses multiple instruments or anticipates changes to supported hardware, GoCare Plus makes it easier to stay agile.
Need help?
GoCare is here to make sure your software works for you—not the other way around. Have questions? Want to talk to a real person about the best support tier for your lab?