We provide a range of services along with our automation solutions that help customers get the most out of their new systems. This month, we are spotlighting Lori Pearson, our global account manager for automation services. She makes sure that our customers have the services they need to do their best work. She is one of our longest-serving employees and holds a bachelor’s degree in marketing from Northern Illinois University.
Q: What do you do at Biosero?
A: I am responsible for all service revenue. I sell service agreements to our existing base of customers, and time and materials support for those that need assistance, and are not on contract. I also sell our training time and relocation services.
Q: How did you get on this career path?
A: I’ve worked in software markets since I graduated from college. I had a boss that I liked at one company, and followed him for a few years, eventually to one that that sold automation solutions for research laboratories.
Q: What brought you to Biosero?
A: I met Tom Gilman more than 30 years ago when he was a customer of the automation solutions company I worked for. At the time, he was selling the instrumentation that we would connect to. He was one of my clients for 12 years! I took a few years off from working until my kids were a little older. When I decided to go back to work, I sent a letter to everyone I knew, and I heard back from Tom. He had just started Biosero and invited me to work with him again. I think I was the third employee and I’ve been with the company ever since.
Q: What’s one thing you wish more people knew about laboratory automation?
A: During the pandemic, a lot of important research projects in areas such as oncology, Alzheimer’s, neurology, etc got put on the back burner because we were focused on testing and developing COVID-19 PCR tests, vaccines, and therapeutics. Automation solutions can help scientists make up for that lost time, and scientists proved that during this time in history. Hopefully, now, we can put those labs back together, and focus on other as or more important lifesaving science.
Q: If you could automate anything in your life, what would it be?
A: Putting the laundry away!
Q: What’s your best career advice?
A: Surround yourself with people that you are excited to work with, and for.
Q: What was the first thing you ever wanted to be when you grew up?
A: A nurse. I took a certified nursing assistant course and quickly realized that I did not enjoy anything about it. I don’t “care for” others – besides my children – well!
Q: What’s something your colleagues don’t know about you?
A: Once all my kids were off to college, I moved to Tucson from Illinois.